The AOA Coding Help Desk is an exclusive AOA member benefit that provides direct access to the AOA Coding Experts for billing and coding questions.
The AOA Coding and Reimbursement Committee supports the AOA's strategic direction to develop and value procedural (CPT), diagnostic (ICD-10), and supply codes (HCPCS). Members can consult common coding questions or submit their own specific billing and coding questions to the AOA Coding Experts.
AOA Coding Help Desk URL: https://www.aoa.org/practice/practice-success-resources/aoa-billing-and-coding-help-desk
Who Can Use the Coding Help Desk?
The Coding Help Desk is available to current AOA members as part of their membership benefits.
What Can the Coding Help Desk Help With?
Members can submit questions related to billing and coding, including topics involving:
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CPT (Current Procedural Terminology)
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ICD-10 diagnosis coding
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HCPCS (Healthcare Common Procedure Coding System)
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Medical record documentation
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Coding compliance
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Coding and reimbursement
The Coding Help Desk is intended to help members navigate coding-related questions and complements AOA's other coding and reimbursement resources.
How to Submit a Coding Question
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Visit the AOA Coding Help Desk page.
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Sign in with your AOA member account if prompted.
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Select the option to submit a coding question.
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Complete the online submission form.
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Submit your question to the AOA Coding Experts.
Additional Member Resources
In addition to the Coding Help Desk, AOA members have access to a variety of coding and reimbursement resources, including:
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AOA Coding Today – an online database of CPT, ICD-10, and HCPCS information for optometry.
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Digital Codes for Optometry.
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AOA Common Optometric ICD-10 Codes Card.
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On-demand coding webinars in the AOA EyeLearn Professional Development Hub.
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Coding and reimbursement articles.
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Frequently asked coding questions and answers.
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Medical records and coding resources.
Frequently Asked Questions
What is the AOA Coding Help Desk?
The AOA Coding Help Desk allows AOA members to submit billing and coding questions directly to the AOA Coding Experts.
Who can use the Coding Help Desk?
The Coding Help Desk is available to current AOA members.
Who answers coding questions?
Questions are answered by the AOA Coding Experts. The AOA Coding and Reimbursement Committee supports the AOA's strategic direction to develop and value CPT, ICD-10, and HCPCS codes.
What types of coding questions can I ask?
Members may submit billing and coding questions related to CPT, ICD-10, HCPCS, medical record documentation, coding compliance, and reimbursement.
Are there other coding resources available to AOA members?
Yes. AOA members have access to Coding Today, the Digital Codes for Optometry, the Common Optometric ICD-10 Codes Card, coding webinars in EyeLearn, coding articles, and other medical records and coding resources.
Can I review common coding questions before submitting my own?
Yes. The Coding Help Desk includes access to frequently asked coding questions and answers in addition to the option to submit your own question.
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